Privacy Policy

Effective Date: 25/07/2023

This Privacy Policy outlines how Reliable Tradies Pty Ltd (“we,” “us,” or “our”), a Queensland-based company of electricians, collects, uses, discloses, and protects the personal information of individuals who interact with our website located at https://reliabletradies.com/ (“Website”). We are committed to safeguarding your privacy and ensuring compliance with relevant privacy laws and regulations.

By accessing or using our Website, you agree to the terms and practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please refrain from using our Website.

1. Information We Collect

We may collect various types of personal information from you, including but not limited to:

• Contact Information: Name, address, email address, and phone number.
• Credentials: Usernames, passwords, and other account-related information.
• Payment Information: Credit card details or other payment information for transactions on our Website.
• Device and Usage Information: IP address, browser type, operating system, and other technical information related to your interactions with our Website.
• Communications: Records of your correspondence with us, such as emails or chat logs.

2. How We Use Your Information

We may use your personal information for the following purposes:

• Providing Services: To deliver the services you request, such as scheduling electrical work or providing quotes.
• Improving User Experience: To enhance and personalize your experience on our Website.
• Customer Support: To respond to your inquiries, requests, or complaints.
• Payment Processing: To process payments and prevent fraudulent activities.
• Legal Compliance: To comply with legal obligations and assist law enforcement agencies when required.
• Marketing: To send promotional materials or newsletters if you have provided your consent.

3. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to collect information about your browsing activities. These technologies help us improve the functionality and performance of our Website and enhance your user experience. You can manage your cookie preferences through your browser settings.

4. Disclosure of Personal Information

We may disclose your personal information to:

• Third-Party Service Providers: Trusted third parties who assist us in providing services, such as website hosting, payment processing, and customer support.
• Legal Authorities: When required by law or to protect our rights, privacy, safety, or property, or that of others.

5. Security Measures

We take appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

7. Your Privacy Choices

You have the right to:

• Access and review the personal information we hold about you.
• Correct any inaccuracies in your personal information.
• Withdraw your consent for marketing purposes.
• Delete your personal information, subject to legal obligations.

To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The most recent version will be posted on our Website, and the effective date will be indicated at the top of the page.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Reliable Tradies Pty Ltd
Address: 9/33 Burnaby Terrace, Gordon Park QLD 4031
Email: info@reliabletradies.com
Phone: 1300 187 234